Intently – Cancellation Policy

TLP Tech Ventures LLC ("we", "our", "us") operates Intently as a subscription-based service. This Cancellation Policy explains how you can cancel your subscription and what happens when you do.

You can cancel your Intently subscription at any time by contacting us:

• Email us at support@intently.now
• Use our support form
• Include your account email and request cancellation

During your 7-day free trial:

• Cancel anytime during the trial period without charge
• No billing if cancelled before trial expires
• Immediate effect - access ends when you cancel during trial
• Auto-conversion - if not cancelled, trial converts to paid subscription

When you cancel a paid subscription:

• Immediate effect - no future charges will occur
• Service continues - you keep access until the end of your current billing period
• No refunds - current period charges are not refunded
• Data retention - your account and data remain accessible during the paid period

After your subscription ends:

• Account Status - your account becomes inactive but is not deleted
• Data Access - you lose access to your dating data and AI features
• Data Retention - your data is kept until you delete your account
• Reactivation - you can resubscribe anytime to regain full access

To reactivate your subscription, contact us at support@intently.now or through our support form. As long as you have not deleted your account, all your previous data will be accessible again once your subscription is active.

If you want to permanently delete your account and all data:

• Cancel subscription first (if active) - deleting your account does not cancel billing on its own
• Go to Settings → Account
• Click "Delete Account"
• Confirm deletion - this action is irreversible

Warning: Account deletion immediately and permanently removes your account and all your data, and cannot be undone. You can download a CSV export from Settings → Account first.

If you need help with cancellation or have questions:

• Email: support@intently.now
• Support Form: Submit a support request
• Response Time: We typically respond within 24-48 hours

We may update this Cancellation Policy from time to time. Any changes will be posted on this page with an updated effective date. We'll also notify active subscribers of significant changes via email.